The lead receptionist is responsible for the smooth running of the reception; dealing with enquiries, complaints and suggestions from the patients in the practice managers absence; the organisation of covering holidays, sickness, compassionate leave; the initial continuation training of reception staff.
Our receptionists are your first point of contact. They have the difficult job of trying to keep both doctors and patients happy and play an important role in the day to day running of the Practice. All staff are trained to deal with most every day queries and are encouraged to develop their skills to keep in line with ever increasing changes to the NHS. If you are asked some apparently irritating questions, it is only because of our policy to ascertain the urgency of particular problems and requests.